Article 1 Scope of Terms and Conditions

1. The scope of this agreement shall include the contents of the Service Provider's homepage, as well as the contents sent by the Service Provider to the User by e-mail, etc.
2. The Service Provider may need to change the contents of this agreement from time to time. In that case, the Service Provider shall notify the User of the contents and timing of the change by an appropriate method.
3. If there are individual provisions separate from this User Policy, those individual provisions shall take precedence over this User Policy.

Article 2 Formation of Contract

1. Upon confirming and agreeing to all of the terms and conditions of this User Policy, the User shall complete the registration for the Service by filling out and submitting the required information on the application form.
2. Upon completion of the registration described in the preceding paragraph, the User Policy shall be established between the Service Provider and the User, and the User may use the Service in accordance with the User Policy.

Article 3 Protection and Disclosure of Personal Information

The rules for protection and disclosure of personal information shall comply with the privacy policy posted on the Service Provider's website.

Article 4 Continuation of Contract

1. The Service provided by the Service Provider is on a monthly fee basis, and the User must pay the set tuition fee to the Service Provider by the due date of each month until the User withdraws from the service or submit a notice of suspension to the Service Provider.
2. The monthly fee is due by the 10th of each month and the fee paid is for the following month. (e.g.: The monthly fee for November is due by October 10th)
3. If payment is not made within five business days of the payment date on the 10th of each month, a late fee of 1,500 yen (tax not included) will be charged as an administrative fee.
4. Where the start date is determined to be other than the beginning of a month, the User will pay the remainder of the month’s tuition (as a proportion of the monthly fee) as soon as possible or at least three business days prior to the actual start date and then proceed to pay for subsequent months by the 10th of the month according to Article 4 Point 2.
5. The User shall pay the course fee for this Service by the method determined by the Service Provider. Upon confirmation of payment of the course fee, the Service Provider shall start providing the Service as soon thereafter according to the contract.

Article 5 Contents of the Service

1. Online English lessons will be provided using an Internet video call service designated by the Service Provider.
2. Lessons shall be one-on-one or group, depending on the desired course.
3. Lesson duration: 25 minutes or 40 minutes in principle.
4. Teachers will be carefully selected based on the Service Provider’s teacher hiring criteria. If a teacher is absent suddenly, the Service Provider reserves the right to change the teacher. Although, there is importance placed on continuity of teachers, the Service Provider may not be able to guarantee continuity depending on the teacher's schedule.
5. Provision of free trial lesson and level check before official lesson start When the Service Provider approves, the Service Provider shall provide one lesson (25 minutes) to the User free of charge.
6. Courses and tuition Courses and tuition fees (including tax) will be clearly indicated on the Service Provider's homepage. The tuition fee will be indicated as a monthly amount, and will vary depending on the course contracted.
7. Textbooks and teaching materials Textbooks may be required or optional, depending on the course the User has applied for. Textbooks can be purchased through the Service Provider or by the User individually.
8. Lesson reservation and time
   
   • In principle, the date, time, and frequency of lessons shall be as per the basic contract with the User.
   • If the User wishes to change the contents of the contract (schedule (fixed date and time), course, number of lessons, etc.), the User must notify the Service Provider in writing (e-mail) at least three business days prior to the next payment date. The changes shall be made from the following month.
   • If the User wishes to cancel a lesson in their schedule, they must inform the Service Provider in writing (e-mail) at least 90 minutes before the lesson start time.
   • If the User wishes to reschedule the cancelled lesson, they may do so up to 24 hours prior to the desired lesson date.
   • The Service Provider will be closed from April 29th to May 3rd and from December 29th to January 3rd of the following year. In case of additional holidays, the Service Provider will give at least one month's advance notice to the User.
9. Class change and notice
   The Service Provider may change the contents of the lesson according to the progress of the level of the student. In that case, the Service Provider shall notify the User of the class change in advance.
10. Cancellation of lesson
    If the User cancels their reserved lesson due to own personal reasons, the user can reschedule the date and time of the lesson. However, within the same month, only 25% of the contracted number of lessons can be changed. The rescheduled date and time must be within one month of the cancelled lesson. (e.g. If the course is twice a week (eight lessons per month), the number of lessons that can be changed within the same month is limited to two lessons, which is 25% of the total number of lessons. For example, you cancel the lesson on October 19. You can reschedule the lesson to a date until November 18. After that date, the lesson shall be considered to have been completed.)
    
    • In the case the User missed the start time
      If the User is not on time for the lesson, the teacher in charge will wait for 10 minutes. After that time, the lesson is considered to have been completed.
    • b. In case the lesson cannot be provided because of internet connection issues, equipment failure, or sudden teacher unavailability on the Service Provider side
      In the case where the Service cannot be provided to the User due to reasons on the side of the Service Provider, the Service Provider will notify the User as soon as possible and provide the User with a replacement lesson. If the teacher has not shown up for the lesson, you are free to leave after 10 minutes have passed from the lesson start time. We apologize in advance if any such situations arise. The Service Provider will extend the validity period of the lesson for one month. Please bear in mind that there may be delays in communication if the teacher cannot contact administration promptly, especially when classes take place outside of regular office hours, or the teacher is unable to contact administration.
    • If the lesson cannot be taken due to a system failure on the part of the User, the lesson will be deemed to have been taken.
    • If the lesson is not cancelled at least 90 minutes before the start time, the lesson will be considered taken.
11. Progress report (grade report)
    The Service Provider shall provide the User with a progress report of the lessons once a month or according to the progress of the textbooks via e-mail.
12. Prohibition of Transfer of Rights to a Third Party
    The User may not transfer the right to take lessons to a third party, nor may a third party use that right to take lessons.

Article 6 Matters not covered by the Service

1. The User shall be responsible for preparing the equipment necessary to receive the Service.
   However, the Service Provider shall, at the request of the User, provide the necessary information to the User to the extent of the Service Provider's knowledge, but shall not be responsible for the results of such provision.

Article 7 Limitation of Liability under this Service

1. The Service does not guarantee any learning outcome.
2. The Service Provider shall not be liable for any loss incurred by the User in the event that the User fails to receive any communication from the Service Provider due to an error in the registration of personal information by the User.
3. The Service Provider is not responsible for any system failure or non-performance of the Service that is not attributable to the Service Provider.
E.g.: system trouble on the User’s side, failure of provider, internet, and/or video call tool, power outage, effect of natural disaster, etc.)
4. The Service Provider shall not be responsible for any damage caused by the User’s failure to comply with the procedures, security measures, etc. specified by the Service Provider.

Article 8 Compliance with Copyrights

1. With respect to the materials provided by the Service Provider in connection with the Service, either the User or the Student must not

Article 9 Termination of Contract before the Expiration

1. Application of the cooling-off system
   The User may cancel the service contract in writing within 8 days after receiving the course confirmation email (contract document). However, this is limited to cases where the service period exceeds two months and the total contract amount exceeds 50,000 yen.
2. If the User requests cancellation of the contract after the cooling-off period has passed, the Service Provider will not refund any fees already paid for this service, as this service is provided on a monthly basis.

Article 10 Cancelation and Suspension

1. Cancelation
   If the User wishes to cancel the Service, the User must notify the Service Provider in writing at least three business days before the next payment date. In this case, the User will not be billed for the following month.
   However, if the User has not paid the monthly fee for one month after the self-suspension expires, the User will be automatically withdrawn.
2. Suspension
• If the User wishes to suspend the Service for a period of time, the User must notify the Service Provider in writing at least three business days prior to the next payment date.
• If the User does not complete the suspension procedure three business days prior to the next payment date, the User must pay the tuition fee for the next month.
• The maximum period of suspension shall be six months per year, and suspension shall be done in units of one-month.
• Once a student has taken a suspension, at least six months must elapse before the next suspension period.
• Lessons cannot be reserved during the suspension period.

Article 11 Responsibilities of the User

1. The User must provide accurate personal information to the Service Provider within the scope of the application form.
2. The User must promptly notify the Service Provider in writing of any changes in the User's information (contact telephone number, e-mail address, address, etc.).
3. In order to use the Service, the User must prepare at the User's own expense an appropriate computer, software, accessories, and internet environment, and must manage them at the User's own risk.
4. The User must make sure that the video call tool specified by the Service Provider is working properly on their computer environment.
5. The User must click the "Start Lesson" button 5 minutes before the lesson official start time, and wait until the teacher gives permission to enter the classroom.
6. The User must not exchange any personal information with the teacher.
7. The User shall not solicit teachers by any means.
8. The User shall not transfer to a third party any educational materials or data provided by the Service Provider without the permission of the Service Provider.
9. The User shall pay the tuition fee in accordance with the terms and conditions of the Service Provider by the date specified by the Service Provider
10. In the event that the User does not notify the Service Provider of any suspension or withdrawal and the monthly fee has not been paid, the Service Provider shall have the right to charge the User for the period of unpaid fees. If the User has not paid the monthly fee for more than one month, the Service Provider may suspend the Service.
11. The User must complete all the lessons of the contract before the expiration date of the contract.
12. The User is responsible for making lesson reservations and cancellations.

Article 12 Suspension of the Service by the Service Provider to the User

1. In the event, the User terminates or suspends the contract.
2. In the event, the User, or if the User is a minor, the User’s parent or guardian is unable to pay the course fee
3. In the event, there is no payment of the tuition fee from the User.
4. In the event that the User violates any terms of the User Policy.
5. In the event of a false report.
6. In the event, the User sabotages with the Service.
7. In the event, there is a violation of law or ordinance.
8. In the event the User infringes the copyright of the Service Provider.
9. In the event, there are other reasons similar to the preceding items, and it becomes difficult for the Service Provider to continue the Service.

Article 13 Claim for Damages against the User

If the User, for any reason whatsoever, provides any image capture, video recording, or audio recording of the Service to a third party, or makes such information available to a third party, the Service Provider shall claim compensation for damages suffered by the User, regardless of the User's intentional or negligent conduct.

Article 14. Disputes between the Service Provider and the User

1. In accordance with the purpose of this agreement, the Service Provider and the User shall consult with each other in good faith to settle any matter that is not stipulated in this agreement and any matter of difference in interpretation of the contents of this agreement.
2. The Tokyo District Court shall have exclusive jurisdiction in the first instance over any and all disputes related to the User Policy.
3. The User Policy shall be governed by and construed in accordance with the laws of Japan.